Legal

Refund Policy

Last updated: 22 September 2026

This policy explains when we refund a WuWay purchase. It forms part of our Terms of Service.

The short version

The Blueprint Report and Element Match are digital products delivered the instant payment is confirmed. Because access cannot be handed back, sales are final once the report has been delivered — unless something on this page says otherwise.

Why it works this way

A physical product can be returned. A report cannot: once it is unlocked you have read it, and there is nothing for us to take back. Selling it and then refunding on request would mean the work is effectively free. That is why the checkout page states the position before you pay.

When we will refund

We will refund in full if any of these apply:

• You were charged twice for the same order.
• You paid but never received access, and we cannot fix it after you contact us.
• The report is materially broken — for example it fails to generate, or is missing the sections it promises — and we cannot put it right.
• You were charged an amount different from the price shown on the checkout page when you paid.

These are faults on our side. We would rather put them right than keep money we are not owed.

When we will not refund

We do not refund because:

• you changed your mind after reading the report;
• you did not like the result, or it did not match your expectations;
• you entered the wrong birth details — you can run the test again with correct details at no extra cost;
• you expected a prediction, a diagnosis, or professional advice. The report is cultural and reflective content, as the site states throughout.

How to ask

Email hello@getwuway.com within 14 days of purchase, with the email address you paid with and, if you have it, the order reference. Tell us what went wrong. We aim to reply within two business days.

Chargebacks

If you believe you are owed a refund, please contact us first. A chargeback takes longer, and the payment provider decides the outcome rather than us. We will always respond honestly to a dispute, and we keep the records needed to show what was delivered and when.

Your statutory rights

Nothing here removes rights you have under the consumer law that applies to you, and nothing here limits any right that cannot lawfully be excluded. Where a statutory right gives you more than this policy does, that right prevails.

Contact

WuWay — hello@getwuway.com